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RT Asks: How do you gain a patient’s trust?
Gaining a patient’s trust is central to what we do as retinal physicians. Without trust, we cannot effectively maximize visual outcomes—whether through medical or surgical therapies. The first impression is key to developing a trusting relationship. I make sure to exude warmth when meeting a new patient and impress upon them that I am approachable and ready to listen. After introducing myself, I prefer to sit at the patient’s level to speak with them. I develop rapport by recognizing and then verbally acknowledging their emotional response to their problems. Most importantly, I ask what they hope and expect to get out of the visit and emphasize that I am their partner and advocate for their eye health. I always put the patient’s interest first and make sure that they understand that.
In each edition of @RetinaToday, the editorial team of Retina Today asks an editorial advisory board member or other expert in the field a question.